Last updated: 2 July 2026
Terms of Service
These terms govern your use of the MuLab app and mulab.in (the "Service"), operated by MuLab Technology Limited ("MuLab", "we", "us"). By creating an account or using the Service, you agree to them.
1. Acceptance & eligibility
- You must be at least 13 years old (or the higher minimum age in your jurisdiction) and legally able to enter into these terms.
- If you do not agree to these terms, the Privacy Policy, and the Community Guidelines, do not use the Service.
2. Your account
- Provide accurate information when registering, and keep it up to date.
- You are responsible for your account and everything that happens under it. Keep your credentials secure and tell us immediately at info@mulab.in if you suspect unauthorised use.
- Each account must be tied to one email address or sign-in identity. You may have more than one account if you use different sign-in methods, but you must not impersonate others or misrepresent your affiliation with any person, brand, or retailer.
3. Your content
You own what you post. Reviews, signal chains, sound scores, photos, comments, and other content you publish ("Your Content") remain yours.
By posting, you grant MuLab a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, adapt (e.g. resize images, translate), and distribute Your Content within and to promote the Service, and to derive aggregated, anonymised insights from it — for example, product feedback summaries and setup statistics that may be shared with audio gear brands. Such insights never identify you; see the Privacy Policy for details.
- You are solely responsible for Your Content and warrant that you have the rights to everything you post, that it complies with applicable law, and that it does not infringe any third-party rights, including copyright, trademark, privacy, or publicity rights.
- This licence ends when you delete Your Content or your account, except for content already shared with others within the Service, aggregated insights already produced, and copies we must retain for legal purposes.
4. Acceptable use
When using the Service you must follow the Community Guidelines, which form part of these terms. In addition, you must not:
- Post content that is unlawful, infringing, deceptive, or harmful;
- Impersonate any person or entity, or post reviews for compensation without disclosure;
- Scrape, harvest, or bulk-download data from the Service, or access it by automated means without our written permission;
- Interfere with, disrupt, reverse-engineer, or attempt to gain unauthorised access to the Service;
- Use the Service to promote counterfeit products or off-platform scams.
5. Moderation & enforcement
- We may review, remove, or restrict content that violates these terms or the Community Guidelines, and may warn, suspend, or terminate accounts for violations.
- You can report content or users in the app, and block users you do not want to interact with.
- If we take action against your content or account, you may appeal by emailing info@mulab.in.
6. MuLab's intellectual property
The Service — including the MuLab name and logo, the app and website, the gear library, and the six-axis sound evaluation framework — is owned by MuLab or its licensors and protected by intellectual property laws. Except for the rights expressly granted to you, no licence is given. Third-party brand names and logos shown in the gear library belong to their respective owners and are used for identification only; their appearance does not imply endorsement.
7. Store & future purchases
Commerce features (such as an in-app gear store) are not yet available. When they launch, additional terms — covering orders, payment, shipping, and returns — will be presented to you before you make any purchase, and will apply alongside these terms.
8. Disclaimers & limitation of liability
- The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or that any content is accurate. Reviews and scores reflect individual users' subjective listening impressions, not MuLab's views or professional advice — purchasing decisions are your own.
- To the maximum extent permitted by law, MuLab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service.
- To the maximum extent permitted by law, MuLab is not responsible for purchase decisions, product expectations, or losses that arise from relying on user-generated content.
- To the maximum extent permitted by law, MuLab is not responsible or liable for unlawful, infringing, or otherwise illegal user-generated content posted by users. You agree to indemnify MuLab against any claims, losses, liabilities, damages, costs, or expenses arising from Your Content or your breach of these terms.
- Nothing in these terms excludes liability that cannot be excluded under applicable law.
9. Termination, governing law & changes
- You may stop using the Service and delete your account at any time (see the Privacy Policy for what happens to your data).
- We may suspend or terminate the Service or your access to it for violations of these terms, legal requirements, or discontinuation of the Service, with reasonable notice where practicable.
- These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction, subject to any mandatory consumer protections in your place of residence.
- We may update these terms; for material changes we will give you advance notice in the app or by email. Continued use after the effective date constitutes acceptance.
10. App store terms
If you download the app from the Apple App Store or Google Play, the following also apply:
- These terms are between you and MuLab only — not with Apple Inc. or Google LLC. Apple and Google are not responsible for the Service or its content, and have no obligation to provide maintenance or support.
- Apple and Google (and their subsidiaries) are third-party beneficiaries of these terms and may enforce them against you.
- Your use must also comply with the applicable App Store / Google Play terms of service, including usage rules.
11. Contact
MuLab Technology Limited
Unit B, 17/F, Silvercorp International Tower
707-713 Nathan Road, Mong Kok
Hong Kong
Email: info@mulab.in